C-Tech invest in more staff training

Keeping pace with the technological aspects of contract electronics manufacturing is the core of our investment strategy but that's not to say that when the opportunity arises we are not prepared to invest in soft skills such as telephone handling training that will contribute to our great reputation for customer service.

Martin Henley of Effective Marketing put the course content together and with members of our sales team, accounts team, procurement team attending he challenged the group to identify opportunities for achieving better customer service and having more effective telephone conversations.

Martin said "I am often asked to organise telemarketing training and it was interesting to be asked to conduct a course of this type. C-Tech is an incredibly proactive business who are always looking for opportunities to deliver more for their customers".